Hyundai Thurlow Nunn Corby
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- Based on 24 verified purchases in the last 3 months
Hyundai Thurlow Nunn Corby Verified Purchases
Total Active Purchases:
30
(Verified: 30)
I was happy with Thurlow Nunn Corby. Excellent customer service from their Sales Consultant, Agnese Taurina, and her colleague. I will definitely keep them in mind for a future car purchase.
My experience at Thurlow Nunn Corby was memorable because of the person I was dealing with.
I found Michael to be lovely, kind and helpful.
He wasn’t pushy at all, but was always happy to help and assist with anything I needed.
Such a lovely guy, with a wealth of knowledge.
Thank you for making the whole process of buying my new car so smooth and pleasant.
I'd endorse Thurlow Nunn Corby because the car was as described and well prepared but some confusion over the terms of the sale. I agreed on the sale subject to 1st service being undertaken. I was under the impression that the service was due based on mileage but unaware it was 15000 miles but the sales person agreed to service it...however on collection it hadnt been serviced and she argued that it wasnt due - but why agree in the 1st place!
Here's what went wrong.
I paid a deposit. I booked a time to view the car. I allowed 90 minutes. The staff could not find the car (even though I had booked an appointment the day before). We waited around 40 mins until they found the car. It was dirty on the outside. We took it for a test drive, this was fine. We then waited a while until a senior person was available who offered to have the car washed so we could actually view the car properly. Unfortunately we ran out of time at this point (we'd been there 90 minutes) and had to leave. It was a one hour 15 minute drive each way for us.
I went back the next day. There were a number of stone chips on the car. The sales assistant took photos of each of these. The manager agreed to get these rectified before the car was delivered to me and I agreed to buy it.
The car arrived on the agreed date. The stone chips had not been addressed. Thurlow Nunn promised they would get a local company to come to my address and sort the car so I accepted this. After more than a week, I had heard nothing. I emailed the manager. He replied 3 days later promising to chase the paint work company. That was 6 days ago. I've heard nothing.
This whole process has been disappointing, distressing and so far below the standard you would expect, I will politely describe it as a debacle.
The experience at Thurlow Nunn Corby was great because the staff were very professional answering all our questions, we didn't know much about EV cars and Mike gave us all the information we needed, he also found us car from a different branch because the one we looked at had a problem.Smooth journey, great service, very professional would highly recommend.
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Contact
Location
Hours
Closed
Monday
8:00am - 6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
Saturday
8:30am - 5:30pm
Sunday
Closed
